CAPS analysis shows slight dip in claims

CAPS has released its latest analysis report for the week ending 15 May showing the level of claims exchanged across its platform, which includes 1,200-plus registered bodyshops.

For the purposes of the report, a unique claim is “initiated and seen for the first time – a single count”, while a supply chain transmission is any action on the same claim such as a notification to a parts vendor.

While unique claims have continued to rise since their lowest point during the week ending 17 April, the trend last week showed a fall of 1% from the previous week.

“The indication is that some businesses are starting to plan for their return to business operations by accepting/generating claims in readiness,” said Kevern Thompson, commercial manager at CAPS (the Common Automotive Platform Standard).

“The indicator that these are merely acceptances can be seen in the further decrease of supply chain transmission, which is essentially the same unique claim that is being exchanged with additional services such as parts, mobility or other systems while progressing the repair.

“I expect as businesses start to ramp up operation and manage the resources required while taking into account social distancing rules, that we will see both data lines become closer in unison.”

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