Since its implementation in 2023, the FCA’s Consumer Duty continues to reshape the way insurers design, communicate and deliver their products and services. With the FCA planning to consult in the first half of 2026 on changes to the scope of Consumer Duty – including how it applies across distribution chains and addressing data gaps – insurers continue to grapple with the practical challenges of embedding its requirements into their operations.

So, what does this mean for insurers? This webinar will explore how insurers can turn the duty into a value driver – closing those gaps, strengthening governance, and using customer communications as a lever for both regulatory compliance and superior customer experiences.