Friday, 5 December 2025
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AI in the customer experience (CIECA webinar)

June 5 @ 19:00 - 20:00

This one-hour live broadcast will feature Abhijeet Gulati, senior director of Artificial Intelligence and Machine Learning Engineering at Mitchell, and Gaurav (Rav) Mendiratta, CEO of SocioSquares, an AI software development and online marketing firm. During the free webinar, Gulati and Mendiratta will share insights into:

  • The fundamentals of generative AI and large language models including ChatGPT.
  • How AI is currently being used in the collision repair industry, including recent advancements.
  • Leveraging AI to enhance the customer experience throughout the claims process.
  • The key requirements for regulatory compliance and risk management when developing AI-powered systems.
  • Future implications for artificial general intelligence (AGI) and superintelligence.

Organiser

Venue

  • Webinar
Plenham Ltd
Plenham Ltd is the publisher of UK collision repair industry leader Bodyshop. With the publication running for 37 years, Plenham is also proud of its Bodyshop Awards and 30 Under 30: Rising Stars event, and its IBIS Worldwide international conference programme.
Bodyshop Magazine
Bodyshop – the leading automotive accident repair media resource – continues to proudly stand at the centre of a rapidly evolving marketplace.
IBIS Worldwide
Since its inception in 2001, the International Bodyshop Industry Symposium (IBIS) has attained unique success and recognition as the world’s only global collision repair market conference provider.