Mobile Service vans bring the workshop to the customer
Mercedes-Benz Vans will carry out service and maintenance work on customers’ vans at their home or work after unveiling new Mobile Service vans.
It has built fully-equipped workshops into Mercedes-Benz Sprinter panel vans, enabling technicians to visit customers wherever they are.
This means customers do not need to take their vans out of operation while they are booked them into a workshop for service, inspection and testing.
The mobile units can handle vehicles of up to six tonnes GVW, with an electric hydraulic lift that safely raises vans in a fully flat position. This enables technicians to carry out thorough underbody inspections and servicing. The vans are also equipped to conduct on-site brake testing, allowing for pre-MOT-test preparation at customer premises.
The first Mobile Service vans will begin operating in the North East and Scotland, with additional units joining the Mercedes-Benz Dealer Network next year.
Convenience
Simon Neill, operations director, Mercedes-Benz Vans in the UK, said: “We know how disruptive it is when a van must stop work for maintenance, so our focus is always on making that experience quicker, easier and more convenient for our customers.
“With these Mobile Service vans, customers avoid the disruption of booking appointments or transporting vehicles to a dealer or authorised repairer. Instead, the workshop comes to them, minimising downtime and keeping their businesses moving.”
