NBRA and Europcar Mobility Solutions UK sign supply deal
The NBRA is partnering with Europcar Mobility Solutions UK to streamline access to replacement vehicles for bodyshops across the UK.
Over 1,000 NBRA bodyshop members now have access to the Europcar fleet for short-term rental for customers as well as for long-term rentals.
Replacement vehicles
This strategic alliance directly addresses ongoing supply chain complexities within the automotive repair sector, ensuring a more consistent and reliable flow of replacement vehicles.
Martyn Rowley, NBRA executive director, said: “We are delighted to welcome Europcar Mobility Group UK as the NBRA’s new Replacement Vehicle Supplier Partner. Vehicle provision is a vital part of the repair and claims journey, and Europcar brings proven expertise in supporting insurers, repairers, and policyholders alike.
“Their focus on reducing friction and improving customer satisfaction aligns perfectly with the NBRA’s mission to raise standards across our industry.
“Through this partnership, NBRA members will benefit from Europcar’s significant investment in a GTA-compliant fleet, specialist insurance support, and a collaborative approach that ensures vehicles are available when they are most needed.”
Electric vehicles
A key area of focus for the partnership will be tackling the growing consumer demand for electric vehicle replacements. Recent research conducted by Europcar revealed that 89% of EV drivers expect to be provided with a like-for-like electric vehicle replacement. However, only 65% actually received one during repairs.
While bodyshops are not mandated to provide an EV for EV replacement vehicle, Europcar believes this will become a differentiator for insurers in their choice of vehicle repairers. By being able to access small electric vehicles through the Europcar partnership, NBRA members will be able to demonstrate their commitment to insurers’ customers.
Claims experience
Leigh Broomhead, strategic account director at Europcar Mobility Group UK, said:
“Replacement vehicle provision is a fundamental component of a motor insurance claim. Insurers, therefore, rightly expect their providers, including body repair organisations, to do everything possible to remove friction and dissatisfaction from the experience.
“At Europcar, we work closely with our insurer partners to deliver a vehicle replacement service that enhances the claims experience and ensures the insurer can meet its Consumer Duty requirements. By partnering with the NBRA we are ensuring this commitment is extended to all the touchpoints for an insurer’s customers.”
