EU Data Act set to change the game for repairers
The EU Data Act has come into effect today, which could mean substantial changes for repairers.
The EU Data Act allows motorists to access all data generated by their connected vehicles and then share it with third parties, such as repairers.
Previously, this data was held by vehicle manufacturers and gave them and their approved network of repairers a competitive advantage over the rest of the UK aftermarket.
However, under the EU Data Act, independents will be able access key vehicle information such as real-time diagnostics, service histories, and vehicle performance data without waiting for manufacturer approval.
This should promote competition and allow independent bodyshops to deliver repairs quicker and more accurately.
Fundamental change
Marcel Wendt, CTO and founder at Digidentity, said: “From today the EU Data Act takes effect in Europe and for the first time drivers, not manufacturers, decide who can see the data their cars generate. With a driver’s permission, an independent garage, dealer or insurer can access diagnostics or service histories directly, instead of being shut out by closed OEM systems.
“For the aftermarket this is a fundamental change. It levels the playing field for independents who can now compete on speed, transparency and service quality. That means faster diagnostics, predictive maintenance and the ability to build new services around connected car data. It moves the conversation from who controls the data to who can use it responsibly.
“While the regulation applies in the EU, the UK market will feel the effects too. Many of the same connected platforms are sold here, and drivers are likely to expect garages and service providers to offer the same level of control.”
Transition period
Wendt continued: “The reality is that implementation will be uneven. Very few manufacturers currently comply with the Act, so independents should expect a transition period where requests are difficult or delayed until OEM systems catch up.
“Additionally, rights on paper do not guarantee change. Drivers will only share data if they trust the businesses asking for it. Our Driving Data Care research found that 79% of UK drivers choose garages based on trust, while 64% feel they lack control over how their vehicle data is protected.
“Greater access brings greater responsibility, and the businesses that can prove consent is genuine, access is verified, and information is secure will be the ones who turn these new rights into lasting customer loyalty.”
