Future of AI in Fleet SMR white paper published
Fleet Assist has launched a landmark white paper exploring how artificial intelligence could reshape the future of SMR across the UK’s leasing, contract hire and rental sectors.
The Future of AI in Fleet SMR, written by Professor Yiannis Papadopoulos and Vincent St Claire MD of Fleet Assist, examines how AI can help organisations improve vehicle uptime, control costs and deliver better customer experiences.
It argues that the future of AI in fleet SMR is not about replacing people, but augmenting human expertise with intelligent technology to deliver faster, better-informed, and more consistent decisions throughout the vehicle SMR journey.
It identifies many of the ingredients already present within fleet SMR that could support successful AI deployment, including large volumes of historical transaction data, repeatable operational processes, measurable outcomes and increasing demand for greater cost and service performance transparency.
The report also sets out how AI could help move the industry towards a more connected and intelligent approach to vehicle maintenance and repair and away from static policies and fragmented, manual workflows.
Vincent St Claire, managing director of Fleet Assist, said: “AI is often discussed in terms of disruption, but our research points to a more practical reality. The greatest opportunity lies in using AI to support better decisions, provide stronger evidence and improve operational consistency. Organisations that combine human expertise with trusted AI capabilities will be best placed to deliver value to customers in the years ahead.
“Our white paper concludes that AI should not be viewed simply as a tool for efficiency, but as a means of making better decisions and creating improved customer outcomes.”
