FixMyCar introduces AI-powered Aircall
FixMyCar has unveiled Aircall as its new communications platform for customer service.
The solution introduces an AI Voice Agent and automated workflows to customer service operations to improve efficiency within bodyshops.
The AI Agent handles routine questions from both drivers and businesses and directs calls to the right person quickly. That means faster support and responses, and more time for FixMyCar’s team to focus on the support that needs a human touch.
Ben Darby, COO at FixMyCar, said: “Our priority this year is adding value for our garage network and that includes investing in better support. Whether that’s sorting out an issue quickly or helping a garage to win more work, adopting the Aircall communications platform and its AI technology will enable us to drive better response times and simplify how we manage calls.
“In turn this will help us deliver a more personal and consistent experience for our customers which is a key priority.”
