Fix Auto UK celebrates 25,000 Trustpilot landmark
Fix Auto UK is celebrating after receiving more than 25,000 customer reviews on Trustpilot, maintaining its ‘excellent’ 4.7-star rating.
For Ian Pugh, managing director for the Advantage Group of Companies which Fix Auto UK lies within, said: “To surpass 25,000 reviews and maintain our ‘Excellent’ 4.7-star rating is an incredible achievement, one that can’t be understated and one which every Franchise Partner should be proud of.
“What makes it particularly powerful is that every single review selected are totally independent opinions from thousands of genuine customers who have chosen to share their experiences publicly.
“When we first embraced Trustpilot, we knew we were making a bold move. We were effectively putting the customer experience of every franchise partner under the spotlight and giving customers an open platform to tell the world exactly what they thought.
“Six years on and 25,000 reviews later, I think the results speak for themselves. The fact that we have continued to hold an Excellent rating as the number of reviews has grown is a tremendous endorsement of the standards being delivered throughout the group.”
Emily Reddi, senior customer success manager for Trustpilot, added: “Reviews are now a cornerstone of consumer decision-making, and reaching 25,000 reviews is a significant achievement. By embracing Trustpilot so openly, Fix Auto UK demonstrates the value it places on transparency, trust and, above all, its customers.
“Inviting customers to share their experiences on an independent platform, and engaging with that feedback, allows businesses to demonstrate the importance they place on delivering a great service. Maintaining a strong rating as review volumes grow makes that achievement even more meaningful.”
