Auxillis completes Northgate Insurance Services rebrand
Auxillis has rebranded as Northgate Insurance Services (NIS) in a move which brings the business under the Northgate brand and creates a clearer and more unified proposition for customers, partners and the wider insurance industry.
While the name is changing, the company remains committed to delivering the same service, expertise and customer support that it provided for more than three decades as Auxillis.
New Northgate Insurance Services
The rebrand reflects the growth and transformation of the business in recent years. Traditionally recognised for its credit hire expertise, the organisation has evolved into a broader mobility and claims support partner, offering integrated solutions across the insurance, broker and automotive sectors.
Already part of Northgate Mobility and ZIGUP plc, which owns and operatates FMG Repair Services, Northgate Insurance Services will benefit from greater alignment within the wider group, enabling a more connected and efficient operating model. Customers and partners gain access to a broader vehicle replacement fleet and enhanced mobility support, helping vehicles reach customers more quickly while reducing delivery miles.
The new brand also strengthens the company’s ability to meet changing customer needs, which includes the growing demand for electric vehicles (EVs). Northgate Insurance Services currently operates an EV fleet of around 1,000 vehicles and plans to continue expansion of its electric mobility offering. Customers will benefit from wider access to light commercial vehicles, and specialist vehicles as well as a growing fleet of electric cars.
Strong reputation
Other key priorities over the next 12 months include accelerating digital adoption, improving operational efficiency and leveraging advanced technologies to deliver even better outcomes for customers and partners.
The business is also set to benefit from ZIGUP plc’s recently announced strategic collaboration with Microsoft, which will accelerate the group’s digital transformation through the adoption of advanced AI technologies. The rollout of Microsoft 365 Copilot is expected to enhance productivity and allow colleagues to focus on higher-value customer interactions.
“We have built a strong reputation over more than 30 years for supporting customers through the claims journey and keeping them mobile when it matters most,” said Mel Bebbington, MD of Northgate Insurance Services.
“Rebranding Auxillis as Northgate Insurance Services within Northgate Mobility is a natural next step that better aligns our capabilities, strengthens our partnerships and enables us to continue delivering exceptional service. We are creating a more agile, future-ready business that is even better positioned to support our customers and partners.”
