Auto Windscreens secures ADAS contract with NFU Mutual
Auto Windscreens has announced a new three-year partnership with NFU Mutual to provide glass repair, replacement and ADAS calibrations.
The news comes after significant investment from Auto Windscreens in ADAS calibrations, following a 300% rise in demand since 2019.
It opened new sites in Burton-on-Trent, Salisbury and Caernarfon, while enhancing existing sites in Birmingham, Carlisle and Harlow.
Shaun Atton, business development director at Auto Windscreens, said: “We take great pride in collaborating with such a well-known and respected insurer which shares our core values. Our commitment to getting drivers back on the road, combined with a family-oriented culture, ensures that our visions are closely aligned.
“We’ve now been working in partnership for three months and feedback has been very positive. We’re looking forward to continuing looking after NFU Mutual’s customers and providing the exceptional service they expect.”
Customer-first approach
Scott Gill, claims supply specialist at NFU Mutual, added: “During our recent tender for windscreen services, Auto Windscreens stood out for their customer-first approach and innovative technology, including their Customer Appointment Hub. Auto Windscreens also demonstrated a strong commitment to their people and culture, which closely aligns with NFU Mutual’s values.
“Now three months into our partnership, we’ve been impressed by their performance. Customer feedback has been excellent, and we’ve been particularly pleased with the bespoke Power BI dashboard they developed for us, which reflects the areas where our business places value.”
