Knowledge Base celebrates five-year anniversary

The Motor Ombudsman is celebrating five years of its online Knowledge Base.

The service, which has grown to 11 different categories addressing key stages of the vehicle purchase and ownership journey, hosts a comprehensive library of over 200 bite-sized and easy-to digest articles which have received over 1.8 million views to date.

Categories include warranties, electric vehicles, and distance sales, while the service and repair area explores queries around routine and ad hoc maintenance of a vehicle, and actions a consumer can take if the quality of work falls below the required standard, or if a garage is unable to diagnose an intermittent fault.

Also addressed are issues around retaining parts removed from a vehicle during maintenance, whether courtesy cars need to be made available by a business, and the importance of having a car serviced according to the vehicle manufacturer’s recommended servicing schedule

Bill Fennell, chief ombudsman and managing director of The Motor Ombudsman, said: “Since its inception five years ago, the Knowledge Base has been a cornerstone of our service that we provide to motorists. Its success and overriding popularity has been driven primarily by having a wealth of relevant and readily-available information at the click of a button that best responds to the needs of those consumers coming to us for assistance.

“We will be continuing to evolve the resource based on the direction and key developments in the automotive sector, so that it continues to address some of the most talked about subjects.”