TNS 365 enhances 24/7 support

Specialist provider of pay-as-you-go commercial vehicle and trailer breakdown repair solutions TNS 365 has opened a new call centre operation in Greater Manchester.

The strategic move was triggered by increased demand for TNS365 services, including call handling for CV operators, HGV repairers, tyre fitters, vehicle hire companies and tail lift providers.

Founder and director Adam Drake said: “Our clients rely on our call-handling team to keep response times to a minimum when reacting to any breakdown or equipment failure situation. We have a dedicated UK network of commercial vehicle technicians, usually no more than an hour away from the breakdown, and our new operation will continue to maintain and improve our current high standards of customer support.”

Based in Oldham, the new TNS365 operations centre provides out-of-hours and 24-hr dedicated call handling, nationwide vehicle breakdown support, burst hose back-up and live online reporting to keep customers informed at all times.

Drake concluded: “We are delighted to announce the opening of our new service and call centre and the TNS365 response team look forward to providing the very best levels of service to our customers throughout the UK CV industry.”