TCH Leasing expands AX partnership

TCH Leasing is adopting the incident and claims management solution Motor Assist from AX.

The technology will enable the family-owned leasing specialist to deliver a more streamlined and efficient service to customers following an accident.

The solution has been tailored specifically to suit TCH Leasing and the number of customers and vehicles enlisted for the service has more than doubled since roll out.

Mark Hammond, managing director of TCH Leasing, said: “At TCH we are committed to providing first-class quality services, designed to meet and exceed the needs and expectations of all our customers. To support us in this, we partner with suppliers that are experts in their field and share our values and passion for customer service.

“That is why we have partnered with Motor Assist to provide end-to-end incident and claims management service to our customers.

“It can be daunting switching from legacy suppliers to new alternatives, but the onboarding process has been thorough yet painless as we quickly became acquainted with our colleagues at AX.”

Mark Young, corporate account director at AX, said: “We are delighted to expand our long-standing relationship with TCH Leasing. Motor Assist provides a technology-driven, modular end-to-end incident management solution with a clear focus on the driver experience, exceptional customer service and meaningful data to aid incident management and help to minimise risk.

“Our partnership approach means we are working alongside the team at TCH Leasing to provide a high level of support to help them develop and grow in this area and have already been instrumental in helping to introduce more TCH customers to the incident management service.”