Smart UK Automotive joins Motor Ombudsman code

The Motor Ombudsman has announced that smart UK Automotive has been awarded accreditation to its Chartered Trading Standards Institute (CTSI)-approved Motor Industry Codes of Practice for New Cars.

This brings the total number of carmakers adhering to the Code to 42 – an all-time high for the Code of Practice.

Owned by smart Europe GmbH, smart UK Automotive is the legal entity selling new electric vehicles in the premium segment.

Adhering to the guidelines laid down by the comprehensive New Car Code reinforces the all-electric brand’s commitment to delivering high standards of service, beyond those stipulated by the law, in relation to the supply of its new cars to consumers, and the cover offered to vehicle owners by its three-year warranty.

Andrew Brown, subscriber operations manager at The Motor Ombudsman, said: “We are delighted to welcome smart UK Automotive to the New Car Code, and to close the year with our largest ever portfolio of accredited vehicle manufacturers. This highlights the importance that carmakers place in being aligned with the guidelines stipulated by the Code of Practice to help ensure that the delivery of high standards of service is at the forefront of the customer journey. We look forward to working closely with the business, and seeing them team at future Code of Practice forums.”

David Browne, CEO at smart UK, said: “Accreditation to The Motor Ombudsman puts the spotlight on our customer-centric philosophy and brand ethos, where we set out to exceed expectations both in terms of our product range, and the associated services that we offer.”