Insurers drive double-digit CAPS growth

Data from 2021 shows a 23% increase in the use of CAPS as a number of top UK motor insurance companies now use the platform to communicate with their motor repair supply chain.

Insurers such as Ageas, Direct Line, Esure, LV= and Sabre are now among those using CAPS to exchange data directly to the software platforms of their repairer networks and supply chain.

This reflects how motor insurers are automating processes to improve key-to-key cycles, reduce cost and enhance the customer service experience by providing timely and accurate data to all parties.

Meanwhile, the 12 months has also seen a steady increase in the number of UK insurance collision repairers connecting to CAPS, up 10% to 1,357 bodyshops, as well as 21% increase in other suppliers such as parts and salvage businesses.

David Neave, chair of the CAPS National Advisory Council, said: “Any business involved in motor repairs can use CAPS to interact with other partners and stakeholders efficiently, securely and safely. We see CAPS as an enabler that can help any business in the motor claims repair space to succeed.

“Managing a motor insurance claim is a collaborative process. Many different businesses with specialist knowledge need to work together in order to repair a vehicle quickly and communicate with the policyholder in a timely fashion. Automation is changing how the sector works and creating more opportunity. This underlines the growth that we have seen in CAPS over the past 12 months.”