| Copart UK has been awarded the CCA Global Standard Accreditation by the Customer Contact Association for a second year. The standard recognises performance in customer contact operations. Copart won the award after a two-day assessment of its Customer Support Centre and Claims Settlement teams at its Customer Excellence Centre in Bedford. Jane Pocock, managing director of Copart UK & Ireland, said: “We’re thrilled to retain our globally recognised accreditation despite the challenges of the pandemic, and I was particularly pleased to see such positive feedback around how we have communicated with, recognised, and supported our people during this time. “The assessment has really highlighted Copart’s resilience during a crisis and the determination of our customer contact teams to continue delivering outstanding professionalism and industry-leading customer.” |