Twells takes customer service award
- 09/04/2019
- Posted by: Alan Feldberg
- Category: News
Twells of Billinghay, in Lincolnshire, has won the Vauxhall’s Customer Excellence Award.
The awards have been running for eight years with Twells of Billinghay having won an award each year since 2012.
The winners are decided based on the results in Vauxhall’s Customer Purchase Satisfaction and Service Satisfaction Surveys, calculated at the end of 2018. Customers are invited to take part in the Vauxhall Customer Satisfaction programme following the purchase of a new vehicle or the servicing of a vehicle.
Vauxhall’s group managing director Stephen Norman said, ‘I would like to congratulate the team at Twells of Billinghay on this outstanding achievement. Twells has delivered again and should be proud of their efforts. It’s great to see Vauxhall retailers providing such a fantastic service to our customers. Sales and service teams across the UK are customer-focused and their dedication and enthusiasm helps Vauxhall to deliver an outstanding customer experience.’
John Twells, dealer principal at Twells of Billinghay, added, ‘We are delighted to be recognised as the top-performing Vauxhall retailer with this fantastic Customer Excellence Award. It is a testament to the hard work and dedication of the team here. Customer satisfaction is our top priority and we are committed to delivering a fantastic customer experience, ensuring every person who walks through our doors, feels we have gone the extra mile to cater for their needs.’
