TecAlliance offers recall solution
- 14 April 2015
- Posted by: Alan Feldberg
- Category: News
With 577 vehicle manufacturer recalls issued during 2014, TecAlliance is offering workshops its TecRMI package which is able to directly access internal VM bulletins, service notices and recalls.
‘I’m pretty sure that workshops would be amazed to hear that there were 577 vehicle manufacturer recalls issued during 2014, with 277 of those occurring in the last quarter,’ said Shaun Greasley, commercial director of TecAlliance UK and ROI, ‘and although this number also includes motorcycles, the majority concern cars and light commercial vehicles.
‘While some, like the spare wheel nut on the BMW MINI produced between December 2013 and October 2014, are minor. Others, such as a potential fuel leak and tank replacement on the brand new i8, are far more serious, but having access to this information is vital and our TecRMI technical information and service data can provide it.
‘By adding the Technical Service Bulletins (TSB) option to the standard TecRMI package, workshops are able to directly access internal VM bulletins, service notices and recalls, including current changes.
‘With this option, workshops using a customer database can proactively target their customers with a specific recall message, which could contain safety critical information. If, on the other hand, they operate without a customer database, the system can still be interrogated to search for relevant recalls on vehicles that are in the workshop on the day.
“In the same way, the service notice element allows the workshop to remain fully up-to-date with any new developments to an existing service schedule or with a particular amendment that needs to be made due to an unforeseen component reliability issue.
‘Each function provides the user with a service action, which states the fault symptom, the cause and the remedy. It also lists the parts that are required to complete the job, along with their part numbers and any special tools that are needed.
‘As a result, TecRMI and the additional TSB option provide workshops with information that will help their business efficiency, profitability and overall customer service level, as well as allowing them to actively target the franchised sector.’