CVM sign contract with FMG

Complete Vehicle and Asset Management (CVM) Group has signed a 3-year contract to outsource its incident management services to FMG, one of the UK’s largest fleet incident management and specialist roadside services providers.

FMG will operate under the CVM brand, providing 24/7/365 first notification of loss, a UK-wide repair management solution and a suite of legal services for CVM’s fleet customers. The provision of Non-Fault Hire and Uninsured Loss Recovery services will also ensure CVM’s clients are not out-of-pocket or immobile following non-fault incidents.

Kevin Connor, commercial director at CVM said, ‘We focus on improving the operational efficiency of our customers’ fleets to achieve substantial and measurable reductions in the total cost of fleet management, whilst continually focussing on improving service levels. By forming this strategic partnership with FMG, we gain access to the best repairers in the fleet market at preferable rates and this feature alone will cut our customers’ costs by reducing their vehicle downtime to an absolute minimum. We will deliver additional value to our customers by claiming back what is rightfully theirs following an incident which wasn’t their fault and with the provision of a like-for-like replacement vehicle, to ensure their business continues as usual.’

Harvey Stead, sales director at FMG said, ‘More businesses are turning to us as they further develop their customer service proposition and, in the past 18 months, we have significantly invested in people and technology to substantially enhance the customer and driver journey. We are delighted to support CVM’s customers by using our proven expertise to significantly reduce the cost and hassle of vehicle incidents for their customers.’