Accident Exchange wins Outstanding Customer Journey

Accident Exchange has won the Outstanding Customer Journey award at the UK Customer Service Excellence Awards 2018.

The Outstanding Customer Journey award recognised Accident Exchange’s care at every stage following a non-fault accident, from initial enquiry through to conclusion.

The UK Customer Service Excellence Awards champion businesses with improving and adaptive customer service initiatives, as well as commending products and services which benefit customers.

Following a successful shortlisting and a presentation to a team of judging experts in customer service management, Accident Exchange was chosen as the Outstanding Customer Journey award winner.

Judges of the award included Donna Scully, the director at Carpenters, Gareth Shaw, the head of Which? Money Online, Richard Beevers the director of Customer Plus and Leigh Hopwood, Redd Marketing and the chair of the Chartered Institute of Marketing.

Scott Hamilton-Cooper, director of sales and operations at Accident Exchange commented, ‘This award recognises the dedication of our team to ensuring the best possible care at what can be a very upsetting and frustrating time for motorists involved in a non-fault accident.

‘Winning the ‘Outstanding Customer Journey award demonstrates that our service is consistently excellent, from the moment we receive the initial call, to the moment we get the customer back on the road, and beyond.’

The awards were held on 25 April at the Café de Paris in Central London.