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Talking technology

Volvo’s 2020 vision – to ensure that no occupant is killed or seriously injured in a new Volvo from 2020 – is a bold statement to make. However, even with six years to go, this VM has taken huge strides t...

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Providing the foundations for a successful career, this valuable resource brings together the fundamentals of vehicle damage appraisal.

This guide will NOT tell you how to use a computerised Estimating System but how to find and cost all the damage, on time, everytime!

Designed for both new and experienced vehicle damage assessors and compiled by industry expert Dave Shepherd, a leading member of the Estimating Accreditation and Systems Transparency (EAST) team, the VDA Manual is a culmination of his unrivalled industry knowledge and many years’ hands-on experience. Dave also played a pivotal role in shaping the current ATA Vehicle Damage Assessor (VDA) Accreditation qualification.

Published by Plenham, the manual is written in a clear, concise and accessible style designed to instil professional good practice in all VDAs. It is an easy-to-use reference guide for all those involved, from the newest recruit to even the most experienced assessor.

The Vehicle Damage Assessor's Manual can be purchase for £69.95

To order your copy, click Buy Now* or call Emily Miles on 01296 642820

*If you would like to pay by cheque please call Emily Miles or click here for an order form.
Please note that manual will only be dispatched on receipt of payment.

Contents include:

The fundamentals of damage appraisal

Customer service


Light accident damage

Moderate accident damage

Heavy accident damage

Theft damage


Bodyshell changes

Fire damage

Steering and suspension

Contract repairs

Supplementary assessments

"A great piece of work - this manual should become the bible for assessors"

Adam Murray, President Elect,

Institute of Automotive Engineer Assessors

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NIBS Spectrum