Motor finance complaints to resume on 1 June
The Financial Conduct Authority will lift its pause on motor finance complaints from 1 June. The FCA paused the complaints process while it considered an industry-wide compensation scheme relating to […]
customer complaints
Customer complaints to Motor Ombudsman rise 14%
Customer complaints about used cars received by The Motor Ombudsman rose by 14% last year. It has revealed that it received 18,570 complaints in relation to used cars in 2025 compared […]
Motor Ombudsman’s Insight Report lifts lid on disputes
The Motor Ombudsman’s Insight Report has revealed that nearly half of all new dispute cases in 2024 related to used car sales. The Report found that disputes in relation to buying […]
EV complaints climb but from a small base
The Motor Ombudsman has reported that complaints about EVs rose slightly in the second quarter of the year. It found that between April and June motorists logged a total of […]
Motor Ombudsman receives record EV complaints
The Motor Ombudsman has recorded the highest quarterly volume of consumer complaints about electric vehicles (EVs) during the opening three months of 2023. A total of 273 disputes were logged […]