• Human factor key to sales experience

    • 27 July 2022
    • Posted by: Alan Feldberg
    • Category: News
    New research has found that people over processes matter more to car buyers Auto Express’s latest Driver Power ownership satisfaction survey said that while dealers focus heavily on processes, high quality premises and constructing attractive deals, potential buyers favour friendliness, expertise and honesty of [...]
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  • 15% of MoT verdicts incorrect

    • 27 August 2015
    • Posted by: Simon Wait
    • Category: News
    New research conducted by Auto Express has revealed that a high number of MoT test results are wrong The results state that one in seven MoT tests carried out were wrong, according to the new report Figures obtained from the Driver and Vehicle Standards Agency’s (DVSA) annual MoT Compliance Survey show 15 per [...]
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  • Car labour rates like postcode lottery

    • 29 July 2015
    • Posted by: Simon Wait
    • Category: News
    Auto Express and Warrantywise revealed that average hourly labour rates for car repairs can vary by as much as 220 per cent across Britain Using data supplied by used car warranty provider Warrantywise, Auto Express has revealed average rates reach a peak of £141 per hour in Twickenham, south-west London, compared [...]
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