AutoSoft has announced a new WhatsApp integration allowing bodyshops to use the platform to share repair details with customers.
The new integration means repairers can share repair progress updates, vehicle and repair images, estimates, requests, collection information and notifications with customers on a convenient platform they are familiar with.
This is expected to lead to faster response times, clearer records and a more consistent process from booking through to job completion.
The WhatsApp integration forms part of AutoSoft’s wider connected ecosystem, bringing together estimating, workshop management, customer communication, documentation, invoicing, payments and business intelligence.
Connected
Rohit Shah, director at AutoSoft, said: “Customer communication should be part of the repair workflow, not another disconnected process. Our aim is to give repairers a practical way to communicate through the platform their customers already use, while keeping the information connected to the job and visible to the wider repair team.
“This creates a smoother experience for the customer and a more controlled, transparent process for the repairer.”
