Fleet Assist enhances SMR bookings with new website
Fleet Assist has launched a new service booking website to connect drivers, fleet operators and customers.
The initiative will make service, maintenance and repair bookings with its national network clearer, faster and easier.
This development sits alongside Fleet Assist’s existing digital tools, such as a plug-and-play connection into its SaaS booking engine, which allows customers to insource or outsource their booking activity or blend the two options to suit customer needs.
James Elliott, director of technology at Fleet Assist, said: “Fleet Assist has always understood that great user experience is dependent on the right blend of people, network capability, data and technology. This update just reinforces our commitment to enhance the user experience for the benefit of our customers, drivers and repairer partners.
“Flexibility and an agnostic approach are key attributes. The booking services can be taken as a standalone module driven by the API interfaces it can provide to a variety of industry back-office systems.
“Early feedback has been extremely positive with clients saying it’s a step change in making the experience easier and more consistent, while strengthening the digital services already supporting their SMR operations.
“It is a practical improvement, because small improvements in the booking journey can make a real difference to the overall customer and driver experience.”
