FMG renews incident management contract with Alphabet
FMG will continue to provide incident management services to Alphabet after renewing a contract first signed in 2005.
As part of the agreement, it will continue to provide 24/7 vehicle and driver support when Alphabet’s leasing customers are involved in vehicle incidents, with services including incident reporting, vehicle repair and downtime management.
The contract focuses on delivering cost efficiencies throughout the incident management process and includes uninsured loss recovery for the fast and efficient recovery of costs incurred in non-fault incidents.
Other time-saving features include a full range of flexible repair options, including same-day mobile repair and mobile estimates, an online repair tracking system, and FMG’s automotive engineers monitoring costs, timescales and repair quality on Alphabet’s behalf.
Meanwhile, FMG also supports Alphabet reduce incidents by sharing data it has amassed over the past two decades.
