Average claim rates and repair costs revealed
Average claims rates and repair costs of 22 major brands have been revealed by new research carried out by Warranty Solutions Group.
It analysed data from more than 10,000 repair claims processed from June 2024 to June 2025 and found that Toyota topped the list with a claim rate of 7.02% and average repair costs of £479.
Honda ranked second with a claim rate of 9.9% and repair costs of £489, followed by Mazda (10.4% and £629).
At the other end of the scale, Land Rover proved the least reliable of all the brands measured with a claim rate of 36% and average repair costs at £1,020. It was followed by Jaguar with a claim rate of 25.5% and average claim cost of £826, and Mercedes, with a claim rate of 22.9% and claim cost of £678.
Wake-up call
Martin Binnee, operations director of WSG, said: “These rankings are a wake-up call for both manufacturers and car buyers. While many brands are investing in tech and comfort, it’s clear that some are leaving reliability behind.
“Toyota’s performance proves that it’s possible to deliver both innovation and durability – and that really matters to customers and dealers alike. Their commitment to robust engineering, pioneering hybrid technology, and low lifetime repair costs has once again earned them the title of the UK’s most reliable car brand.”
He added: “The automotive sector is undergoing rapid transformation, with manufacturers investing heavily in predictive diagnostics, advanced materials, and integrated vehicle monitoring systems to reduce the frequency and severity of faults.
“While no car is immune to mechanical issues, the industry is making meaningful strides in minimising breakdown risks and improving long-term reliability. This progress is not only enhancing the ownership experience but also helping to lower the total cost of ownership for drivers.”
