- This event has passed.
The CX revolution: delighting customers and delivering profit (webinar)
23rd September 2020 @ 15:00 - 16:00
In this Insurance Innovators webinar, experts from Zurich, Liberty Mutual, Gjensidige Forsikring, Brightside Insurance group and PA Consulting will draw on case-study examples to discuss how brilliant CX not only has the potential to delight customers, but also deliver competitive advantage and increased profit margins.
Topics include:
- How can insurers anticipate customer needs and add-value to the current proposition?
- How will the role of call centre agents change?
- How important are agile operations, innovation and a growth mindset when delivering for customer needs?
- How can prioritising the customer lead to profitable growth and competitive advantage?
