FMG completes significant restructure

FMG is evolving its operational structure to build on recent growth and investment.

The restructure sees the promotion of two long-serving managers, Joe Day to the new role of head of claim notification and Luke MacRae to head of downtime management.

Day has managed FMG’s third party claims team for the past four years and now oversees the management of all new claim notifications up to the point of repair allocation, including third party intervention. Working alongside him, former business change manager MacRae takes responsibility for the operational delivery of vehicle repair from first allocation through to vehicle return.

John Keeton, operations director at FMG said: “I am delighted by the promotions of Joe and Luke to FMG’s senior leadership team. Their appointments are a pivotal step in updating our operational structure to support our continuous improvement strategy and our recent growth and investment. Together Joe and Luke bring an impressive wealth of business acumen, industry knowledge and strong customer relationships, as well as a crystal-clear commitment to providing a sustainable, robust and best in class claims management solution.

“By restructuring our teams in this way we continue to invest in the areas that matter most to our customers; providing choice, clear communication and expert advice, however they prefer to engage with us.”