Ben broadens service with text support

Ben has broadened the support it offers to those in the automotive industry by introducing a new text service that is available day or night to colleagues in a crisis.

Introduced in partnership with Shout, the new service provides those struggling with free, confidential support whenever they need it. To access the round-the-clock help, colleagues can simply text BEN to 85258. They will then receive four automated messages which will connect them to the next available trained operator.

Rachel Clift, health and well-being director at Ben, said: “We are delighted to be launching our text service in advance of Blue Monday as we know this will be a hugely valuable new resource for people who need our help. The fact that people can now contact us and receive support at any time, day or night, means that we can offer potentially life-saving support to our automotive family who may be struggling or in crisis.

“Sometimes people prefer to text rather than speak on the phone, it can be easier to share how we truly feel, to chat discretely if there are others in earshot, or to talk about things that are causing us shame or embarrassment over text rather than having to say them out loud. Our existing webchat during the day and now a dedicated out of hours text support service gives our community another way of accessing vital help and may make a crucial difference to someone.”