Suzuki launches industry-first aftercare service
- Posted by: Alan Feldberg
- Category: News
Suzuki has launched a new accident aftercare programme for motorcycles.
The entirely free service is available to all customers regardless of vehicle age and has been introduced to make the aftermath of an accident or theft as smooth and as pain-free as possible.
The programme provides riders with a single point of contact and will handle everything from liaising with insurance providers and recovery of the motorbike, right through to the repair at an authorised Suzuki dealership using only Suzuki genuine parts.
The service is a motorcycle industry first, with no sign-up required, and a dedicated call centre available 24 hours a day.
Jacob Lewis, Suzuki GB’s customer retention manager, said: “We’re really pleased to be able to further demonstrate our commitment to Suzuki owners with the Suzuki Accident Aftercare programme. Sometimes accidents happen and we know how stressful it is managing the fallout, arranging recovery and dealing with insurance companies.
“We aim to make this process as easy as it can be, by handling everything on the owner’s behalf. Not only that, by managing the process we can ensure that their Suzuki is repaired to the highest possible standard, using Suzuki genuine parts and by fully trained and experienced Suzuki technicians. And best of all it is completely free, there is no charge to the owner. All they need to do is call Suzuki First and we’ll take it from there.”