Allianz appoints carbon-neutral approved network

Allianz Insurance has appointed its new Approved Repairer Network (ARN) for motor claims.

During the tender process, the commercial insurer looked closely at bodyshops’ facilities, equipment and skills to repair electric vehicles and to recalibrate ADAS. It also carefully reviewed customer experience, in particular key-to-key times and progress updates, as well as repairers’ sustainability efforts.

The new network, effective from today, 1 November, is made up of two national suppliers and six regional groups to implement a more locally-focused approach. It also decided to work with repairer groups that are certified carbon neutral or working towards it, and whose methods prioritise repairs over replacement. The insurer requires its approved bodyshops to be able to offer green parts – when available and with customer acceptance.

Allianz hopes brokers will encourage customers to take advantage of the approved network. Repairers have delegated authority, which prevents delays. Competitive contractual rates are in place, resulting in reduced costs, and approved repairers guarantee the work for the lifetime of ownership.

Colin Davies, head of supplier services for claims at Allianz Insurance, said: “We know that our customers expect a high-quality repair with minimal vehicle off-road time and that’s why we placed such focus on technological capabilities and repairer processes. We’re confident our new partners, with their regional footprint, their skills, their ethos, will deliver a market-leading repair proposition and high customer satisfaction.”