Autoglass and Covéa announce partnership
Autoglass BodyRepair has announced a new three-year contract with Covéa Insurance.
The new partnership, which went live in early July, will see Autoglass BodyRepair offer mobile repair services to Covéa’s customers across the country.
Autoglass BodyRepair was awarded the contract on the back of its NPS (Net Promoter Score) of 79.1 (YTD). NPS tracks the willingness of customers to recommend a company’s services. Another significant factor in the decision was the one-day cycle time offered by Autoglass BodyRepair.
The contract is the development of a long-standing relationship between Covéa and Belron, the parent company of Autoglass BodyRepair and Autoglass. Covéa and Belron have been successfully working together for 17 years.
Darren Bedford, claims motor engineer manager, Covéa Insurance, said, ‘Covéa Insurance is delighted to extend our long-term relationship with the Belron group and add this innovative enhancement to our customer focused repair journey options.’