BCA enhances self-service options

BCA has launched a new suite of digital self-service tools that customers can access 24/7.

The MyBCA dashboard offers customers immediate visibility of their search, bidding, buying and post-purchase activity. As well as viewing saved searches and tracked vehicles, customers can manage their active bids and see the status of their purchases, including invoices and online payments.

Meanwhile, post-sale processes have been optimised through the development of Click & Collect, meaning buyers can book collections safely online at a time to suit their needs from BCA locations nationwide.

Dene Jones, group chief marketing and data officer said: “The new self-serve tools introduce efficiencies and streamline service provision for buyers and can be conveniently accessed through via BCA Online or the BCA Buyer app whenever they are needed.”