Picture perfect for Fix Auto

Industry Insights has announced image and video capture and data solutions provider and Connected Solutions (CS) partner Service Certainty has secured a deal with fellow CS partner, Fix Auto UK.

The deal further strengthens and complements the 22-strong partner ecosystem.

Fix Auto UK has appointed Service Certainty as its chosen provider for image capture and will be using the Service Certainty imageproof suite of services to enhance the claims journey for policyholders as well as improve efficiency in the claims process chain.

‘Imageproof can help the bodyshop get ahead of the claim by pre-ordering parts and having a greater awareness of the vehicle damage before arriving on site,’ said Steve Thompson, managing director, Industry Insights. ‘This helps to reduce cycle times and improve on Fix Auto UK’s already market-leading NPS score of c65 for 2018.

‘It is a great example of Fix Auto UK leveraging innovations and technology for the good of the customer, including utilising the CS eco system of market leading suppliers.’

Service Certainty develops customised and innovative image capture solutions that facilitate timely triage decisions. It remains the UK’s only independent network of pro photographers and provide this unique service to the majority of the UK’s insurers, claims management firms and repairers.

An improved service, launched in 2017 – ahead of signing with Industry Insights as a CS Partner, was developed for total loss and minor repairs identification and swiftly evolved to serve its users for more individual, business bespoke requirements e.g. vehicle collection or repair, credit hire reduction and document verification.

‘Service Certainty brings intelligent software that simply and effectively reduces the overall claims time cycle and costs even further for our CS clients – endorsed by this recent agreement between two CS Partners,’ added Steve.