Footman James receives Feefo recognition

Specialist insurance broker Footman James has been recognised by Feefo for consistent high scores in customer service over the course of 2015.

Feefo has awarded Footman James with the Gold Trusted Merchant Accreditation. The Gold Trusted Merchant status is achieved when a business has received an average service rating between 95% and 100%. In the year 2015, Footman James received a 96.97% rating based on 2,975 reviews.

David Bond, director at Footman James said, ‘We are extremely honoured to have received this accreditation once again this year. Footman James is continually striving to improve our customer service and the Feefo accreditation is a testimony of our commitment to our customers.’

The merchant accreditation concept was first identified in 2006 when it became evident that the feedback system on eBay was a vital ingredient in its success. It was immediately apparent that all businesses with an online presence could benefit from feedback, so in 2010 Feefo Holdings Ltd was created.