Axa in seventh heaven

Axa has come out on top of a survey of brokers assessing seven leading insurers.

It scored an overall satisfaction rating of 83.13% in Brokerbility’s bi-annual member satisfaction survey, which assessed the performance of insurance partners Axa, Allianz, Aviva, AIG, NIG, RSA and Zurich.

Axa was also the leading insurer in the claims category with 84.9%.

RSA was rated second in terms of overall satisfaction at 81.54% and also scored the highest performance for accounts performance at 93.95%

Aviva also scored well, second in underwriting with 77.67% while its Aviva Bonus was rated top in underwriting with 82.83%.

Allianz recorded the best improvement overall with an increase of 1.66% on the last survey.

Ian Stutz, managing director of Brokerbility, told Insurance Age, ‘These are testing times for brokers and insurers so delivering on our promise to customers has never been more important.

‘That’s why our bi-annual survey is a key part of the Brokerbility manifesto underpinning our commitment to customers to deliver a quality service. It also lies at the heart of our partnership approach with insurers which is a long term play based on trust and integrity.’