Used car buyers overlook warranty terms
New research has found that more than half of used car buyers only skim read extended warranty terms. The study of 500 UK drivers was commissioned by the Motor Ombudsman […]
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Aftermarket urged to capitalise on MOT surge
MOT volumes are expected to rise by more than 50% in the second half of the year, with September to November accounting for almost a third of this spike in […]
Repair inflation at 33% and rising
New data has revealed that the cost of vehicle repairs between January and June has risen on average by 33% compared to the same period in 2021. This is based […]
Costs tops parts as primary challenge
Increasing operational costs is the biggest concern for 79% of independent repairers and dealer workshops, ahead of disruption to the supply chain. This is according to a poll by The […]
Fuel prices driving EV uptake
An online Opinion Matters poll commissioned by The Motor Ombudsman has found than 48% of UK car owners are considering a switch to electric a fuel prices continue to rise. […]
New drivers favour EV as first car
A Motor Ombudsman-commissioned online YouGov study of nearly 500 existing and prospective learner drivers in Great Britain has revealed that nearly half (42%) of new drivers would prefer their first […]
Customer service dominates EV complaints
The Motor Ombudsman has reported that a third (33%) of disputes submitted by electric vehicle consumers were due to an issue at the point of sale or because of the […]
GT Motive and Cazoo Data Services agree partnership
GT Motive has partnered with Cazoo Data Services to provide users with free access to ombudsman approved total loss valuations. GT Global is a platform created by GT Motive to […]
Seven million MOTs due in coming months
More than seven million MOTs are due to expire during September and October, according to the latest figures released by the Driver and Vehicle Standards Agency (DVSA). That is around […]
Code of Practice makes perfect sense for Genesis
Genesis Motor UK has gained accreditation to the Motor Ombudsman’s Code of Practice for New Cars. The means customers can call on the Motor Ombudsman to resolve any disputes should […]
AFCAR set up to lobby for aftermarket
A coalition comprising automotive trade associations and commercial organisations has been formed to lobby the UK government of behalf of the independent aftermarket. The independent aftermarket directly employs more than […]
Drivers tread carefully before holidays
A recent online YouGov study of 1,496 UK car users found that 77% of people would want their tyres checked prior to setting off on a vacation. The survey was […]