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SUMMARY:The CX revolution: delighting customers and delivering profit (webinar)
DESCRIPTION:In this Insurance Innovators webinar\, experts from Zurich\, Liberty Mutual\, Gjensidige Forsikring\, Brightside Insurance group and PA Consulting will draw on case-study examples to discuss how brilliant CX not only has the potential to delight customers\, but also deliver competitive advantage and increased profit margins. \nTopics include: \n\n​​​​​How can insurers anticipate customer needs and add-value to the current proposition?\nHow will the role of call centre agents change?\nHow important are agile operations\, innovation and a growth mindset when delivering for customer needs?\nHow can prioritising the customer lead to profitable growth and competitive advantage?
URL:https://www.bodyshopmag.com/events-diary/the-cx-revolution-delighting-customers-and-delivering-profit-webinar/
LOCATION:Webinar
CATEGORIES:General Events
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