Tag Archives: claims management

£570k fine issued against claims firm

Rock Law Ltd, based in Swansea, has been fined almost £570,000 for coercing clients into signing contracts, without giving them enough time to understand the terms and conditions before taking unauthorised payments. The record fine is the second to be issued in as many months by the regulator, based at the Ministry of Justice, and comes after the Government changed […]

Direct Fleet Insurance selects FMG

Claims management company, FMG, has partnered with Direct Fleet Insurance, a specialist trading website for fleet insurance. DFI’s solution enables insurers to compete openly with one another as they bid to secure fleet insurance contracts offered by over 400 brokers and is supported by a panel of the UK’s largest fleet insurers including LV, Zurich, Aviva, Ageas, AXA, Covea, NIG […]

CAA deploys Inter-cept

Fleet Industry News reports that CAA Claims Management has implemented the Inter-cept accident assessment system, to allow call centre staff to assess damaged vehicles. Accessed online, Inter-cept supports call centre operatives as they triage damaged vehicles. Drawing on extensive industry knowledge, Inter-cept prompts questions and guides interventions. Director, David Quance said, ‘We are claims experts. We employ the best people […]