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Vospers taps into digital tech
- 27/03/2024
- Posted by: Alan Feldberg
- Category: News
Vospers has introduced new digital imaging technology at all 27 of its retailers across the South West of England. It will access AI-based technology from Auto Imaging, part of CitNOW Group, to support quicker and more sophisticated quality control to present vehicle imagery to customers in a more consistent [...] -
Video usage hits record levels
- 12/03/2024
- Posted by: Alan Feldberg
- Category: News
The use of video in automotive retailing and aftersales increased by seven per cent last yeara record-breaking 12.9 million videos. Meanwhile, retailers sent nine per cent more videos to consumers as part of the sales experience, while 24% more videos were shared as part of the aftersales process. The benefits [...] -
Data reveals drop in dealership leads
- 15/02/2024
- Posted by: Alan Feldberg
- Category: News
Automotive retailers in the UK experienced an overall two per cent drop in new car sales leads during 2023, although conversion rates increased from 25% to 30%. This is according to Dealerweb, which is part of CitNOW Group. In the used car market, Dealerweb’s analysis found a five per cent rise in enquiries [...] -
CitNOW expands Keyloop collaboration
- 26/01/2024
- Posted by: Alan Feldberg
- Category: News
Keyloop and CitNOW Group have signed a new agreement to extend their long-term partnership. All CitNOW Group businesses will now become part of the Keyloop international partner ecosystem improving dealers’ access to advanced functionality from both companies, as well as facilitating the exchange of data between [...] -
CitNOW celebrates ISO 27001 certification
- 18/12/2023
- Posted by: Alan Feldberg
- Category: News
CitNOW Group has announced that is has secured ISO 27001 UKAS certification. ISO 27001 is the benchmark international standard for information security management systems (ISMS), and certification provides OEMs, retailers, and their customers with reassurance about how data stored or processed by CitNOW Group [...] -
CitNOW completes Feasa acquisition
- 14/12/2023
- Posted by: Alan Feldberg
- Category: News
CitNOW Group expanded its ecosystem of specialist automotive software solutions with the acquisition of Feasa, a Salesforce automotive software partner. Working closely with Salesforce, Feasa delivered the first implementation in UK and Europe of Salesforce’s new Automotive Cloud within months of its launch in [...] -
CitNOW announces BMW partnership
- 15/11/2023
- Posted by: Alan Feldberg
- Category: News
CitNOW has partnered with the BMW Group to integrate its Workshop and CitNOW Conversations platforms with the My BMW and MINI App. This will allow retailers to interact with customers in new ways and improve operational efficiency. BMW Chat, powered by the CitNOW Conversations platform, enables direct engagement [...] -
Eden Motor Group enhances visual imaging
- 01/08/2023
- Posted by: Alan Feldberg
- Category: News
Eden Motor Group is introducing new digital imaging technology at all 21 of its retailers across the south of England. As part of a new two-year deal with Auto Imaging, Eden Motor Group will present vehicle imagery in a more consistent way, providing immediate and more sophisticated quality control of [...] -
Car enquiries slump by 17%
- 25/05/2023
- Posted by: Alan Feldberg
- Category: News
Automotive retailers experienced a 17.4% drop in new car enquiries during the first quarter of 2023. This is according to the latest data from automotive showroom management provider, Dealerweb, and marks the second successive quarter of declining new car leads, following a 30.1% fall, year-on-year, from October to [...] -
Video tech underexploited in dealerships
- 06/04/2023
- Posted by: Alan Feldberg
- Category: News
New research from CitNOW has found that while prospective car buyers attach significant importance to interior images when searching for new and used cars online, many dealers are falling short in providing a range of interior visual assets with their listings. Its research found that 34% of prospective car buyers [...]