Tag Archives: car hire

Car hire firms to improve practices

Following an inquiry by the Competition and Markets Authority (CMA) that looked at insurance complaints, five of the biggest car hire firms in Europe have promised to act on customer complaints. The inquiry that was supported by the European Commission, revealed that motorists felt pressurised into buying excess insurance when picking up a car. Following the review, the car hire firms have agreed to […]

DVLA extends car hire planning time

Travellers needing to hire a car abroad will now have three weeks to share extra driving licence details with hire companies instead of three days, the BBC reports. The new system that was implemented 8 June 2015, requires motorists to access the DVLA website to generate a check code that allows companies to see whether a driver has penalty points, […]

DVLA website struggles with new system

  A new online system created by the DVLA for hiring a car has been experiencing problems, according to reports from customers and car hire providers. A number of people who attempted to use the system (which does not apply to drivers in Northern Ireland) said it was not working properly, while some car hire firms had to deal with queues. The […]

DVLA is ‘rushing in’ counterpart rules

  The car hire industry has accused the Driver and Vehicle Licensing Agency (DVLA) of ‘rushing in’ new rules for motorists hiring cars, the BBC reports. The changes, which involve the abolition of the paper counterpart of a drivers licence, take effect on Monday 8 June. This means that anyone hiring a car may have to produce a special temporary […]