Volvo connects with Amazon Key

Volvo Cars is partnering with Amazon to bring in-car delivery of packages to customers in the United States.

The collaboration represents a considerable maturing of Volvo’s digital consumer services via the Volvo On Call service platform.

The service is available now across 37 cities and surrounding areas in the United States, with more cities rolling out over time. The service is available to millions of Amazon Prime members and most Volvo owners in the country.

‘Simplifying the customer experience is central to Volvo’s digital vision. Receiving a package securely and reliably in your car, without you having to be there, is something we think many people will appreciate. This mix of car and commerce is starting the next wave of innovation, and we intend to be at the forefront,’ said Atif Rafiq, chief digital officer at Volvo Cars.

The in-car delivery service is easy and convenient. Customers download the Amazon Key App and link their Amazon account with their Volvo On Call account. Once setup is complete and a delivery location is registered, customers can shop on and select the ‘In-Car’ delivery option at checkout.

The Amazon Key and Volvo On Call apps will notify customers when the delivery is about to happen. On the day of delivery, customers should park within range of their delivery address and a delivery driver will deliver the package during the scheduled time window. Customers will be notified when the delivery is completed, and the car is safely locked.