Transparency urged to build trust
Dragon2000 is urging garages and workshops to provide transparency via video alongside vehicle health checks (VHCs), to build customer trust following the recent MOT changes.
According to the updated MOT inspection manual, published by the Driver and Vehicle Standards Agency (DVSA), three new categories have been introduced to grade car defects. Based on the urgency of the fault which requires rectification, the categories are minor, major and dangerous, which escalate in severity.
According to Dragon2000 a detailed and transparent video of these defects and the level of their severity can help reassure customers and build trust. Failed MOT items can be clearly shown on a video, such as daytime, front fogs and reverse lights, together with brake discs, showing if they are ‘significantly’ or ‘obviously worn’.
Mark Kelland, commercial manager at Dragon2000 commented, ‘The VHC report and video link can be emailed direct to the customer, highlighting the work to help the customer decide whether to have it carried out. From a customer’s point of view, seeing the actual technician who has been working on their car and getting first-hand information demonstrates transparency, which helps create trust and increases repeat business.’