The Motor Ombudsman puts people first

The Motor Ombudsman, the automotive dispute resolution provider, is pleased to announce that it has achieved the prestigious Investors in People Silver standard, demonstrating its commitment to realising the potential of its staff.

The new status puts The Motor Ombudsman in the top 13% of Investors in People-accredited businesses in the UK.

Established in 1991, Investors in People is the UK’s leading accreditation for business improvement through people management. The Motor Ombudsman previously held the Bronze standard which it gained under Motor Codes in 2015.

In the Investors in People report, The Motor Ombudsman was praised for, amongst other attributes, its ability to empower individuals to make decisions, for putting the right mechanisms in place to allow staff to develop, motivating people to achieve their objectives, and having a focus on promoting its values and the future direction of the company.

Paul Devoy, CEO of Investors in People said, ‘We would like to congratulate The Motor Ombudsman on gaining the Silver standard. It demonstrates that the organisation is a great place to work and that it goes above and beyond to ensure that staff are effectively managed and trained. It equally acknowledges the dedication of everyone who works for the body.’

Bill Fennell, chief ombudsman and managing director of The Motor Ombudsman added, ‘People are the most important part of our business and lie at the heart of our success and what we do. We are very proud that our commitment to the development of our staff has been recognised with this very special accolade, and we couldn’t have achieved it without the exceptional efforts of our team. The evaluation has also identified areas where we can drive our internal standards and staff engagement even higher.’