Sectors move up a gear
An annual survey of 1,000 car owners conducted by The Motor Ombudsman revealed that consumers have an increasingly favourable perception of the vehicle service and repair sector when compared to the same period last year.
The study showed that 51% of respondents enjoyed a positive experience, versus 44% in 2017, whilst 39% of individuals expressed a neutral view in 2018 compared to 45% 12 months earlier.
Reflecting on the findings, Bill Fennell, chief Ombudsman and managing director of The Motor Ombudsman, said, “The research which we commission each year provides an important barometer of sentiment amongst motorists in a sector that lies at the heart of vehicle ownership. The results of our latest study paint an encouraging picture of the service and repair arena.’