Sectors move up a gear

An annual survey of 1,000 car owners conducted by The Motor Ombudsman revealed that consumers have an increasingly favourable perception of the vehicle service and repair sector when compared to the same period last year.

The study showed that 51% of respondents enjoyed a positive experience, versus 44% in 2017, whilst 39% of individuals expressed a neutral view in 2018 compared to 45% 12 months earlier.

The results of the yearly research, which is carried out by the body to gauge the opinion of motorists on different aspects of the automotive industry saw 57% of male drivers being complementary about the sector, in contrast to 46% of their female counterparts.

Drivers were also asked if they had a complaint with their garage (including those related to vehicle maintenance), and if so, was it resolved. Encouragingly, out of the 49% of respondents who had an issue, 91% stated they had successfully concluded it directly with a garage or vehicle manufacturer (up from 87% in 2017 and 83% in 2016).

Reflecting on the findings, Bill Fennell, chief Ombudsman and managing director of The Motor Ombudsman, said, “The research which we commission each year provides an important barometer of sentiment amongst motorists in a sector that lies at the heart of vehicle ownership. The results of our latest study paint an encouraging picture of the service and repair arena.’