No Payne, no gain

Following the successful acquisition of its Northampton site, East Midlands Renault Truck dealer, RH Commercial Vehicles (RHCV) has appointed a Rachel Payne as dealer point manager to bolster the site’s strategic growth plans.

Rachel joins the Northampton team with more than nine years’ experience, managing and leading dealerships across the East Midlands and in London, including working for multi-national operators, Pendragon PLC and Jaguar Land Rover.

Now, heading up the Northampton dealership of RHCV, Rachel will use her previous experience to build and grow solid customer relationships and introduce new processes, which will both streamline and improve employee and customer experience. She will also be pivotal to the expansion and renovation plans at the site, which RHCV is looking to implement gradually, starting with the refurbishment of the main building including redecorating next month.

Rachel said, ‘RHCV’s enthusiasm and dedication to not only developing the business but to going the extra mile for its clients appealed to me instantly. Here, the customer is never just a number – the team is always attentive and wants everyone to feel welcomed and at ease.

‘RHCV has a very exciting future ahead and it is fantastic that I will not only be a part of that but will have a pivotal role to play in helping to drive growth across both Northampton and the East Midlands.’