Motor Ombudsman backs CTSI’s campaign

The Motor Ombudsman is backing the Chartered Trading Standards Institute (CTSI)’s campaign calling for more businesses to join a Code Sponsor belonging to its Consumer Code Approval Scheme (CCAS.)

The initiative is also highlighting the benefits of organisations engaging in Alternative Dispute Resolution (ADR) as an effective means of helping to prevent customer disputes from reaching the courtroom.

The Motor Ombudsman is one of 18 code sponsors that currently form the CCAS, a growing family of sector-specific bodies offering Codes of Practice approved by CTSI. Over 53,000 businesses choose to voluntarily abide by the scheme’s 23 Codes. These include over 7,500 independent garages and car dealerships, 11 vehicle warranty providers and 39 car manufacturers that are a part of The Motor Ombudsman’s four codes which cover the entire customer vehicle purchase and ownership experience.

Bill Fennell, chief Ombudsman and managing director of The Motor Ombudsman, said, ‘We are very proud to be a CCAS Code Sponsor. The scheme continues to play an influential role in helping to raise the quality of work across a number of sectors, including automotive, thereby ultimately strengthening customer confidence. It remains our focus to increase the number of trustworthy automotive businesses adhering to our Codes of Practice so that we can provide even greater market coverage for consumers and to give them the safety net of an ADR body to turn to in the unlikely event that something goes wrong when buying or repairing their car.’