Motor Ombudsman applications doubled

The Motor Ombudsman reported the volume of independent garages renewing or applying for first-time accreditation to one of its CTSI-approved Codes of Practice more than double throughout the first quarter of 2018.

The notable 107% increase during the first three months of the year comes as a greater number of businesses recognise being signed up to The Motor Ombudsman as providing added credibility in the marketplace.

Furthermore, garages benefit from unlimited access to the organisation’s alternative dispute resolution (ADR) service and Information Line. Most of the independent garages who have joined or renewed since the turn of 2018 are accredited to the Service and Repair Code of Practice, with the remainder being used car outlets who have committed to its Vehicle Sales Code.

All businesses across the UK who adhere to either or both of these two Codes are listed on The Motor Ombudsman’s popular online Garage Finder. With raised awareness of The Motor Ombudsman, the ADR service has equally witnessed a 53% uplift in the amount of contacts received.

Bill Fennell, chief ombudsman and managing director of The Motor Ombudsman, said, ‘It’s been a very busy start to 2018 as our role in the automotive industry becomes ever more established and well-known amongst consumers and in the motor trade. Whilst franchised dealers account for the bulk of our Service and Repair and Vehicle Sales Code accreditations, we are now seeing even more independent sites recognising the value of Motor Ombudsman accreditation as a way of standing out from the crowd in what is a hard-fought sector.’

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